Privacy Policy

Privacy Policy

App Name: Cadira Digital Justice

Effective Date: 13 May 2026

Website: https://cadirafoundation.com/

Contact Email: cadirafoundation@gmail.com

Cadira Foundation respects your privacy and is committed to protecting the personal information and sensitive data shared through our mobile application. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use our app.

By using the app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information depending on how you use the app.

1.1 Account Information

When you create an account or log in, we may collect:

Name

Email address

Phone number, if OTP login is enabled

Password in encrypted or secured form

Login type, such as email login, OTP login, or anonymous login

Email verification status

1.2 Anonymous Login Information

If you use anonymous login, we may collect limited device and session information to provide app access, such as:

Device ID

App version

Platform, such as Android or iOS

Device name

Session tokens

Anonymous login does not require name, email, or phone number.

1.3 Complaint and Case Information

When you register a complaint or submit information through the app, we may collect:

Complaint category

Issue or topic selected by the user

Description of the complaint

Social media platform name, if applicable

Profile link, video link, post link, or other submitted URL

Remarks or additional notes

Sakhi Center selection, if applicable

Complaint status and status history

1.4 Attachments and Evidence

You may upload images, screenshots, documents, or other files as complaint evidence.

Uploaded evidence may include sensitive information provided by you. We use technical safeguards, including encryption, to protect evidence files wherever applicable.

1.5 Public Key and Encryption Information

For secure evidence access, the app may generate or use encryption-related information such as:

User public key

Key algorithm

Key version

Encrypted file metadata

Encrypted file key information

Access approval or rejection records

Private keys are stored on the user’s device and are not intentionally stored on our server.

1.6 Device and Technical Information

We may collect technical information required for security, diagnostics, and app functionality, including:

Device ID

Operating system

App version

IP address

Session information

Crash logs or error logs

Firebase Cloud Messaging token, if push notifications are enabled

2. How We Use Your Information

We use collected information for the following purposes:

To create and manage user accounts

To verify email addresses

To allow anonymous access where supported

To register and manage complaints

To store and process complaint evidence

To show complaint status updates

To allow authorized admin or staff users to review complaints

To manage evidence access approval or rejection

To send important notifications, emails, or alerts

To improve app security and prevent unauthorized access

To debug technical issues and improve app performance

To comply with legal, safety, or regulatory obligations

3. Evidence Access and Security

The app may use encryption for evidence files submitted by users.

Where encryption is enabled:

Evidence files may be encrypted before or during upload.

Authorized admin or staff users may request access to view evidence.

Users may approve or reject evidence access requests.

Access to sensitive evidence is controlled and logged.

Private keys are intended to remain on the user’s device.

We take reasonable technical and organizational measures to protect submitted data from unauthorized access, misuse, loss, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

4. Sharing of Information

We do not sell your personal information.

We may share information only in the following cases:

4.1 With Authorized Cadira Foundation Staff

Complaint details and related information may be accessed by authorized admin, staff, or support users for complaint management and assistance.

4.2 With Service Providers

We may use third-party services for app functionality, such as:

Email delivery

OTP/SMS verification

Cloud hosting

Firebase services

Crash reporting

Push notifications

These service providers may process limited information only as required to provide their services.

4.3 Legal or Safety Requirements

We may disclose information if required:

By law

By court order

By government or law enforcement authorities

To prevent fraud, abuse, harm, or illegal activity

To protect the safety of users or others

5. Third-Party Services

The app may use third-party services, including but not limited to:

Firebase Cloud Messaging

Firebase or Google services

Email service providers

SMS/OTP providers such as 2Factor.in

Hosting or cloud infrastructure providers

These services may collect and process data according to their own privacy policies.

6. Data Storage and Retention

We retain user information only as long as necessary for:

Providing app services

Complaint tracking and case management

Legal, safety, or compliance purposes

Security and audit records

Resolving disputes or enforcing policies

Complaint records and evidence may be retained for a longer period if required for legal, operational, or safety reasons.

Users may request account deletion as described below.

7. Account Deletion

If you created an account, you may request deletion of your account and associated personal data.

To request account deletion, contact us at:

Email: cadirafoundation@gmail.com

Subject: Account Deletion Request

Please include your registered email address or phone number so we can identify your account.

Some information may be retained if required for legal, security, fraud prevention, complaint handling, or regulatory purposes.

8. User Rights

Depending on applicable law, you may have rights to:

Access your personal data

Correct inaccurate information

Request deletion of your account

Withdraw consent where applicable

Ask questions about how your data is used

To exercise these rights, contact us using the details provided in this Privacy Policy.

9. Children’s Privacy

The app is not intended for children below the age required by applicable law.

If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information where required.

10. Push Notifications

The app may send notifications related to:

Complaint status updates

Evidence access requests

Important safety or service alerts

Account or verification updates

You can control push notifications through your device settings.

11. Data Security

We use reasonable security measures to protect your data, including:

Secure authentication

Session-based access control

Token-based mobile API access

Encryption for sensitive evidence where applicable

Restricted admin access

Server-side validation

Audit and access records where applicable

You are responsible for keeping your login credentials secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update the policy, we may revise the Effective Date at the top of this document. Continued use of the app after updates means you accept the revised Privacy Policy.

13. Contact Us

For privacy questions, account deletion, or data-related requests, contact:

Cadira Foundation

Website: https://cadirafoundation.com/

Email: cadirafoundation@gmail.com

Address: Shyam Nagar Rahivashi Sangh, Veera Brothers Compound, Andheri West, Mumbai, Maharashtra 400056

Copyright © 2026 Cadira Foundation - All Rights Reserved.